Frequently Asked Questions

Is it possible to see the framed images in person before I purchase?
Contact Open Shutters to arrange a viewing of a selection of the photographs. There are also exhibitions planned throughout the year where work can be viewed. Please check the news page for information, or again contact Open Shutters for the latest schedule.

I haven’t quite found the art photograph I want…
Please don’t hesitate to get in touch, most requirements can be met, either as a one-off personal commission or it may be possible to create a new limited edition print from your idea.

Is my payment secure?
Payment is made through Paypal – a reputable established payment system for the internet. This ensures the security of your card payments made online.

Is it possible to order without using a payment or credit card?
Yes. Cheques are accepted (made payable to Open Shutters). Please post order with cheque or phone first.

How long does the delivery take?
We try and deliver your photographic print within two weeks of your purchase. If it is likely to take any longer Open Shutters will contact you to advise. At peak times,eg. around Christmas it may take longer but if this is the case this information will be posted up on the website..Unfortunately specific delivery times can’t be guaranteed so if you are likely to be at work then remember to use that as the delivery address. Open Shutters uses the Royal Mail - either Parcel Force or Special Delivery to deliver the prints. If special postage arrangements are required, please contact Open Shutters to arrange - a small extra charge may be incurred.

How is the picture packaged?
The picture is packaged securely and protectively according to its size and weight in order that it will reach you in optimum condition.

What happens if the product arrives damaged?
All is done to ensure this does not happen. If this is the case, in the first instance please contact Open Shutters as soon as the package is received. A refund will be made, and any extra postage costs covered.

Is my personal information held?
Open Shutters keep customer records and may contact you in the future to check that you are happy with your purchase and let you know of any future exhibitions or promotions. This will usually be done by email. Your information will not be seen or used by any third party.